Better Work Jordan: Our services

Better Work Jordan

Established in 2008 as a partnership programme of the ILO and the IFC, Better Work Jordan brings diverse groups together - employers, factory owners, trade unions, global brands and governments - to improve working conditions and enhance business competitiveness in the global garment industry.

It strives for an export-oriented Jordanian garment industry that lifts people out of poverty by providing decent work, empowering women and driving business competitiveness and inclusive economic growth.

Better Work Jordan works to strengthen the capacity of tripartite constituents – government, workers and employers – to fulfill their mandates in promoting decent work outcomes. As a first for Better Work, Better Work Jordan tested successfully an innovative labour inspection secondment programme to build the capacity of labour inspectors to conduct high quality inspections. In recent years, the programme has also worked with other technical teams within the ILO, including experts on occupational safety and health (OSH), to equip Ministry of Labor (MoL) inspectors with the tools, skills and knowledge to undertake factory assessments using Better Work methodology. This initiative resulted in the establishment of a dedicated Better Work Unit at the MoL tasked with conducting inspections in the garment, plastic, chemical and engineering sectors jointly with Better Work Jordan staff.


Jordan: Our services

Better Work Jordan offers our full suite of services under our global Factory Engagement Model to registered factories. This includes a series of Learning and Assessment services, as detailed below.


The learning part of our process takes place through advisory factory visits, training and industry seminars.

Our advisory work

begins with a specially-tailored programme of coaching from our experienced staff. Here we engage factory managers one-on-one in identifying compliance and other issues and establish the means of improvement, working with them every step of the way.

Industry Seminars

are an integral part of the advisory process as they provide an important opportunity for factories to learn from their peers. Seminars are participatory, learner-centered workshops that aim to tackle collectively areas of needed improvement identified across factories.


Our innovative training courses for factory representatives support and reinforce the advisory work, through detailed instruction on how to tackle challenges and improve workplace relations. Examples of this include training on managing health and safety in the workplace, enabling worker and management representatives to diagnose and improve their own grievance mechanisms, educating supervisors on how to manage workers and training on setting up proper human resources systems, and raising awareness on ways to address sexual harassment issue and ways to prevent it in the workplace.

For training information and registration, please contact Zainab Yang (


Our Training Courses

Explore the training courses offered in Jordan

Basic Rights and Responsibilities

Basic Rights and Responsibilities

Factory Ambassador Programme (Capability Building Workshop)

Build the capacity and accountability of enterprise management staff to bring changes at the workplace on behalf of BW EA; Develop good skills to facilitate improvement process and social dialogue; Sustain factory business performance and enhance collaboration with national partners.

Female Trade Unionist Capacity Building

Facilitate knowledge sharing, empowerment of female trade unionists, and international cooperation by bringing trade union activists (particularly women from Arab states) to Jordan to work across all levels of the union including in field visits to factories.

Financial Literacy

Topics covered through this training are:

  • Meeting your goals
  • Making a Budget
  • Staying within your budget
  • Book Keeping Tools
  • Debts
  • Compering Saving Services

Participants: Workers and Welfare Officers

Fire safety

To create awareness of fire safety in workplace; To inform workers of their personal rights and responsibility toward fire safety. (1 hour)

Gender Norms

Gender Norms

Human Resource Management

Sound Human Resource Management (HRM) is essential for a productive and compliant factory. The investment of human and financial resource is crucial for a motivated and productive workforce. This training is designed to provide participants with an in depth knowledge of highly functioning HR systems.

Industrial Relations

Better Work training on Industrial Relations

Introduction to HR Management (IHRM)

1. Improve the understanding of HR activities. 2. Improve the understanding of Jordanian Labour Law. 3. Improve the implementation of basic HR activities.

Introduction to International Labour Standards and Jordanian Labour Law

1. Introduction to BW and Garment Sector in (QIZ and FTA).

2. Introduction to International Labour Standards (Discrimination, Forced Labour, Child Labour, Freedom of Association and Collective Bargaining Agreement).

3. Introduction to Jordanian Labour Law and the Roles and Regulation issued regarding the Garment sector in Jordan (Compensation, Working Hours, Contract and Human Resources, Occupational Safety and Health).

Introduction to Occupational Safety and Health

Good Occupational Health & Safety (OSH) is good for business. This course builds awareness of OSH as an integral part of factory management. Focusing on a preventative approach to OSH including risk mapping, it guides participants to spot hazards, meet national and international standards and the understand the role of the OSH committee.

Introduction to Supply Chain

Activity aims at:

  • Educating participants about the basis concept of Supply Chain.
  • Over viewing the supply chain components and parties involved.
  • Review some of the major challenges of supply chain.
  • Present a process of communication and systems to address supply chain related challenges.
  • Be aware about the challenges which factory faced to comply with the shipment date.

Leadership Skills Program for Middle Managers

Good leaders are invaluable to any organization. This training is aimed at increasing the capacity of participants in their own roles as well as giving them the opportunity to develop and coach others. Good leaders know how to do the right thing, this training aims to empower participants to take the first steps in a leadership role.

Managing Transitions and Retrenchments Responsibly

This training is designed to help factories confronting these economic challenges and to do so in line with applicable laws, internationally accepted good practices, and international labour standards. The intent is to support a process that is fair, transparent, and does not discriminate.

Maternal Health Training

Training on Maternal Health

Mental Well-being Training

This consultancy intends to increase the capacity of mental health focal points in Jordanian garment factories, so that they can conduct mental health training for garment workers and be able to:

  • Learn how to take positive steps to remove the stigma surrounding mental ill-health
  • Learn how to manage work-related stress and acquire self-care strategies
  • Learn how to monitor and recognize components of emotions (e.g., thoughts, behaviours, and physical sensations)
  • Learn how to identify, explore, and manage negative thoughts
  • Learn how to manage physical sensations related to emotions (e.g., deep breathing).
  • Learn how to manage unhelpful behaviours related to emotions (e.g., overcoming avoidance)

Negotiation Skills

Through this course, participants will improve their understanding of different approaches to IR-centred negotiation and more effective management of workplace relations. Participants will gain context- specific negotiation skills that can be applied in their factory, as well as practical guidance on managing conflicts and disputes for improved industrial harmony.


Training on Occupational Safety & Health (OSH) at the Workplace / Dorms

After workers complete this training course, they will:

  • Have a broader understanding of OSH issue in the workplace
  • Have a deeper knowledge of Protective Equipment
  • Have more knowledge of preventive measures

The training duration is 2.5 hours.

People with Disability Awareness Training

Rights and responsibilities and awareness raising on the rights and responsibilities of workers with disabilities.

Personal Hygiene

Workers Training The Personal Hygiene training introduces participants to how germs spread and how to prevent their transmission. The module also talks about the importance of hand washing, including how to properly wash hands to prevent the spread of germs and when hand washing is necessary. Additional tips are provided for healthy dental hygiene and hygiene in the toilet and kitchen. Specific tips will be provided for female workers on proper menstrual hygiene as well as how to better manage their monthly symptoms. Lastly, some tips will address common myths and misconceptions that may negatively affect women’s health or promote unhygienic behaviors. The training duration is 2.5 hours.

PICC Performance Improvement Consultation Committee Training

Workers Training This training is provided for management & workers committee members at the factory to enhance the PICC efficiency, which will improve Social Dialogue in the factory. The training duration is 2.5 hours.

Pre Departure Training

The training covers general information about Jordan, culture and religion, unified contract, benefits, overtime, social security, leaves, resignation & termination, passport & other documents, facilities of dorms, Food & transportation, communication process with home, money transfer, emergency , harassment, and importance of savings.

Productivity and Working Conditions

ILO ACTRAV material – Participants will learn how they can contribute to and benefit from productivity improvement in the factory through enhanced social dialogue, compliance with labour standards, and improved working conditions.

Sexual and Reproductive Health Awareness

The objective of the training is to improve workers’ sexual and reproductive health-related knowledge and behaviours regarding family planning, menstrual hygiene/abortion/unwanted pregnancy, and menstrual hygiene.

Sexual and Reproductive Health Training of Trainers

Capacity building and workplace strengthening to improve sexual and reproductive health-related knowledge and behaviors regarding family planning, menstrual hygiene/abortion/unwanted pregnancy, Sexually Transmitted Infections (STIs), and menstrual hygiene.

Sexual Harassment Prevention Program

The Sexual Harassment Training has four levels as following:

A. Factory Owner/General Manager introductory meeting : The purpose of this session is to introduce SHP training and get high-level management support. The SHP Model Policy is shared as a basis for factories to adopt a policy. The SHP Kit is also shared for distribution among factory departments and to launch a SHP campaign. This Meeting is taking 1-2 hours.

B. Middle manager training: This training is for managers directly responsible for developing and enforcing sexual harassment prevention policies. Information is provided to help these managers identify and address sexual harassment, including information on how to conduct interviews, impartial investigation tactics, and confidentiality issues. This training is taking 2 – 3 hours.

C. Supervisor training: This training focuses on rights and responsibilities regarding sexual harassment of factory supervisors. Information is provided to help supervisors protect their workers from sexual harassment and avoid inappropriate behaviour themselves. The training includes a step by step guide on how to proceed with allegations of sexual harassment.

D. Worker training :This training focuses on the rights and responsibilities of workers regarding sexual harassment. Workers are provided information on how to prevent and address sexual harassment as well as how to seek help in such matters.

SST Training of Trainers

This is a 2 day course for factory trainers to become familiar with how to train the Supervisory Skills Training in a facilitative way.

Supervisory Skills Training

This 3-day course enables participants to gain valuable leadership and management skills to Further enhance dialogue between the company and its employees.

The content of the course will cover the following topics: – How to be a professional supervisor – Building good relationships – Influencing skills – Managing people – Videotaped practice

TOT - Workplace Communication, Roles and Responsibilities and Supplier Chain

5 days Training of Trainers in specific topics ( Workplace Communication, Roles and responsibilities and Supply Chain) for EU factories – in Arabic

Training on HIV & AIDs Awareness

After completing this training, participants will:

  • Have a broader understanding of HIV and AIDS
  • Have more knowledge of protective measures
  • Have more knowledge of preventive measures
  • Get to know the Better Work Team

Women’s Health

The training teaches women proper menstrual hygiene as well as how to better manage their monthly symptoms. The module also addresses common myths and misconceptions that may negatively impact women’s health or promote unhygienic behavior. The training duration is 2.5 hours.

Workplace Communication

  • Importance of workplace communication.
  • The importance of raising awareness on the procedures and practices in the factory related to communication and grievance procedures to avoid the small problems to grow big.
  • This topic is important to avoid strikes, miss communication between management and workers and better understanding for the communication channels between management and workers.

The training duration is 2.5 hours.


We provide a comprehensive assessment to determine each factory’s overall progress on meeting international core labour standards and national labour laws. Assessment findings are coupled with the factory’s own diagnosis of the condition inside the enterprise to provide a fair and well-rounded picture of success, demonstrated progress and areas for continued improvement.

Public Reporting

Public reporting is the publication of factory compliance and noncompliance with 29 selected issues assessed by Better Work. Factories are identified by name along with their compliance findings, and the information is available to the public on the Better Work Transparency Portal.

Areas covered by our assessments include:

Areas covered by our assessments include:

  • Discrimination
  • Forced Labor
  • Child Labor
  • Freedom of Association and Collective Bargaining

National Labor Law:

  • Compensation
  • Working Time
  • Contracts and Human Resources
  • Occupational Safety and Health

Enroll your factory or supplier enterprise

If you are a Jordan-based enterprise working in the apparel industry and are interested in our assessment, advisory and training services, please:

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