Information for Brands, Retailers and Intermediaries

Better Work also supports brands, retailers and intermediaries in adopting responsible business practices through an annual review of purchasing practices, access to training and tailored support through the Better Work Academy.

Why work with Better Work

Better Work helps global brands, retailers and intermediaries mitigate risk and remedy poor working conditions in factories, while also providing greater transparency on compliance and offering access to unparalleled industry insights and expertise.

How to get involved with Better Work

We have two channels of engagement: Partner or Participant.


Become a Better Work Brand/Retailer/Licensee


1Partner brands and retailers

Partnership provides strategic engagement as well as visibility. Partners sign an agreement with the ILO and IFC and participate in Better Work’s governance, define its strategic direction and more.

In addition to a comprehensive factory engagement programme, Better Work partners enjoy:

  • Priority scheduling of factory services
  • Collaboration on factory remediation, training and pilot programmes
  • Regular country/factory updates and rapid alerts in case of emergencies
  • Privileged access to technical experts at the ILO and IFC
  • Opportunities to engage with national stakeholders
  • Eligibility to sit on the Better Work Advisory Committee

Our global brands and retailers commit to supporting the programme by:

  • Eliminating duplicative audit and remediation processes
  • Supporting a single improvement process with a focus on effective social dialogue, management systems, gender and learning
  • Not immediately terminating or reducing orders based on non-compliance
  • Reviewing buying practices that may be influencing non-compliance

2Participant brands and retailers

Those who are not Better Work partners may purchase reports, for factories registered in Better Work programmes, by registering as a participant at our online portal. After paying a fee per factory, participants can access one cycle of reports, which includes one assessment (audit), two progress reports and a live improvement plan.


Questions or comments? Contact our global buyers team or find below a focal point in your country.

Contact us

United Kingdom

Juliet Edington

Business Relations

Bangkok, Thailand

Isssiree Munar

Buyer Relations Officer

Phnom Penh, Cambodia

Vimol Lim

Database Management and Business Relations Officer

Port-au-Prince, Haiti

Patrice Michel

Team Leader

Cairo, Egypt

Mohamed Husseiny

Enterprise Advisor

Bangkok, Thailand

Atikan Pilanun

Administrative Assistant

Addis, Ethiopia

Tigist Fisseha

Team Leader

Karachi, Pakistan

Zainab Feroz

Enterprise Advisor

Ho Chi Minh, Vietnam

Doan Thuy Diep

Enterprise Advisor Team Leader

Dhaka, Bangladesh

Syed Fazle Niaz

Team Leader

Jakarta, Indonesia

Pipit Savitri

Communication and Partnerships Officer

Amman, Jordan

Zainab Yang

Team Leader

Managua, Nicaragua

Fabio Flores Cáceres

Enterprise Advisor

Phnom Penh, Cambodia

Nang Narith

Team Leader Assessment

Phnom Penh, Cambodia

Chea Sophal

Team Leader Assessment

Dhaka, Bangladesh

Md Tamzidur Rahman Tonmoy

Business Relations Assistant

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