Module 2: Grievance Mechanisms
This second module in the IR series aims to enable management, worker, and trade union representatives at enterprise level to:
- Recognize the importance of developing a systematic approach toward conflict resolution in the enterprise.
- Investigate and resolve grievances at the lowest possible level in the enterprise.
- Evaluate current grievance mechanisms and identify performance gaps for system improvement.
- Identify root causes of industrial disputes and understand procedures for disputes under Vietnamese law.
Target Participants are middle managers (e.g. HR, Production), grassroots trade union representatives, PICC members (management and worker side).