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Module 2: Grievance Mechanisms
This second module in the IR series aims to enable management, worker, and trade union representatives at enterprise level to:
- Recognize the importance of developing a systematic approach toward conflict resolution in the enterprise.
- Investigate and resolve grievances at the lowest possible level in the enterprise.
- Evaluate current grievance mechanisms and identify performance gaps for system improvement.
- Identify root causes of industrial disputes and understand procedures for disputes under Vietnamese law.