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This course is aimed at boosting understanding of the different practical approaches to conflict management in factory context, with a core focus on the the role of negotiation.
Participants will be guided through practical exercises which will demonstrate the role and value of negotiation in reaching mutually acceptable resolution of conflicts in day-to-day factory settings.
The course covers key sessions on how –and in what formconflicts and disputes can arise, as well as their root causes, before exploring how proven negotiation techniques can bring win-win solutions for parties in conflict. Throughout the course, learners will interact with practical and relevant case studies from the industry for discussion and role play.
Target Participants are middle managers, grassroots Trade Union representatives, PICC members (management and worker side)
Duration 2 days