Often serving as the link between senior management and the production workforce, middle managers play a vital role in ensuring smooth communication flows and building a positive, productive and safe working environment for workers.

This course will help factories to boost the confidence and effectiveness of middle managers through practical instruction and guidance – both for their own personal development and for their role as mentors and managers. Areas covered include management styles and techniques, effective communication in a managerial position, coaching skills, and managing conflict.

Note: This course will be delivered in Spanish.