Improving Business Outcomes by Understanding What Matters to Workers

19 Dec 2013

The paper provides recommendations on leverage improvements in working conditions to both increase worker well-being and improve factory competitiveness. Key findings include the following:

♦ Greater compliance with core labour standards improves the life satisfaction and well-being of workers.

♦ Worker well-being is higher in factories where workers report better working conditions.

♦ Managers may understand which factors affect worker well-being, but levels of well-being do not increase if workers do not recognize the improvements managers intend.

♦ Managers greatly underestimate the impact improvements in working conditions can have on worker well-being.

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