How We Work in Factories

  • Once factories sign up to Better Work, a 100 day period of advisory begins. This consists of one of our expert Advisors providing one-on-one coaching within factories and helping to set up a worker-management committee if the factory doesn’t have one including guiding factories in the process of nominating and electing worker representatives for the committee.
  • Through interactive exercises, the worker-management committee identifies where the factory may need improvements in terms of labour compliance, management systems and training needs and sets targets. This work also extends to the Advisor reviewing the committees own effectiveness. The committee then initiates and realizes early improvements. The factory is responsible for the quality of these improvements.
  • Once they sign up for a Better Work cycle, factories are given a number of training days, which will be used on issues identified by the PICCs and the Advisor. Factories also have opportunity to attend four Learning Seminars for factories in group settings, designed to tackle in-depth challenges and for the participating factories to learn from one another. These are incorporated into the factory’s improvement planning.
  • Factories, new to Better Work will generally receive three advisory visits, while factories who have already undergone a cycle with the programme will receive one or more advisory visits with a focus on self-diagnosing problems within the factory. These factories work with the Advisor to self-diagnose improvement needs using a specially designed online tool. The objective is to give factory management and worker representatives opportunities to set goals for themselves and to work on improvements before the assessment is carried out and to demonstrate early progress to their buyers.
  • After the 100 day period concludes, Better Work conducts an assessment. See detailed questions and answers about our assessment process here. The assessment report and the results of self-diagnosis are released to factories and buyers one month after the assessment. At this time, factories must report to buyers on planned improvements.
  • After the assessment the advisory process continues responding to the issues found in the self-diagnosis and the assessment.
  • Five months into the process, the factories release their own progress report to their buyers by using a Better Work template.
  • Six months later, Better Work releases a progress report detailing achievements and remaining challenges in terms of meeting labour standards and laws, setting up problem-solving systems and enabling social dialogue.
  • After 16 months of working with factories, Better Work measures the factory performance against a pre-defined set of differentiation criteria. Factories with very high performance are offered more advanced services going forward.

Read more: Q&A on Our Process in Factories: