In all countries, apart from Cambodia, Assessment and Advisory Services are purchased annually as a package (and cannot be purchased separately). The service currently starts with a baseline Assessment (for more information on Assessments see Section II); followed by Advisory Service which includes intensive coaching to allow managers and worker representatives to address the issues they want to focus on in their enterprise (for more information on Advisory Services see Section III). The goal is to focus on root causes of problems and to find systemic solutions that will be sustainable over the long term. The programme focuses on ensuring that managers and workers create strong communication channels to avoid unnecessary disputes.
In Cambodia the assessment model is the same but advisory services are purchased separately.
Training services can be purchased separately in all programmes and are available for participating factories as well as those that have not subscribed to Assessment and Advisory Services. Training courses offered are:
- Expert-led participatory training seminars that include sharing of best practices and proven strategies for making practical results-oriented changes.
- Off-the-shelf and custom made training courses (e.g. Supervisory Skills, Workplace Cooperation, Workers Induction TOT, OSH, productivity, preventing child labour etc., Worker Rights and Responsibilities).
Additional services for factories/buyers vary by country but may include:
- Easy to use guide or App on local labour law
- Regular newsletters and or videos as well as social media updates
- Media and/or labour law updates
- Shared Learning Seminars – for factories and buyers to receive technical input as well as share best practice and challenges on issues common across the industry.
- SMS projects for communicating with workers
- Innovative factory grievance systems (giving factories and buyers access to all complaints and follow-up)
- Updates to participating buyers on their suppliers (through email, calls or meetings).
For details of specific country’s services visit the country programme website:
Better Work is the most comprehensive and cost effective way for apparel factories to improve both working conditions and business competitiveness. Services are tailored to meet the needs of each participating factory, with a focus on making improvements rather than focusing on problems. By actively participating in Better Work, factories can see a decrease in their number of non-compliance issues, strengthening of their relationships with buyers, improvements in the productivity in their factories, and more stable relationships with their workers. Other benefits to factories include:
- Reduced audits (one report for all buyers)
- One improvement plan (CAP) so less confusion and time to focus on real change
- Regular advisory inputs (advice/training) for continuous improvement
- Support building a sustainable structure/process in the factory for long-term benefit
- Better dialogue in the factory reducing strikes
- Access to Better Work learning seminars, labour law guide, Fun Run
- Best practice from industry leaders
- Good Public Relations – ability to promote factory to buyers (some buyers using info for sourcing decisions)
For sample text on how to communicate to your supply base about Better Work please see Appendix One.
There are buyer contact people in each programme as well as in the global team. See an up to date list of who to contact