Better Work Vietnam: Our Training Courses

Supervisory Skills

Learn more about the Supervisory Skills Training

The most popular Better Work course, SST training is specially designed for production managers and supervisors who supervise the production workforce.

Independent research has found that where supervisors are trained by Better Work, production lines are as much as 22% more productive, as workers reach production targets more quickly.

This training will give current and aspiring supervisors the tools they need to transform the workplace through improved supervision of and communication with workers. At the end of the course, participants will be more knowledgeable and adept in performing their supervision duties in areas such as motivating the workforce, maintaining discipline, delegating tasks and providing constructive feedback.

Target Participants are line leaders, supervisors and production managers.

Duration 3 days

Course Outline of “Supervisory Skills Training“

Supervisory Skills Training of Trainers

This course blends core materials from the standard SST course with essential training tools and techniques so that participants can become SST trainers for other supervisors in their own factories.

This course is highly recommended for factories who want to develop the internal capacity to deliver their own SST training to supervisors.

Target Participants are line leaders, supervisors and production managers who attended the training on Supervisory Skills for Supervisors with Better Work.

Duration 2 days

Course Outline of “Supervisory Skills Training of Trainers“

Management Skills for Middle Managers

Often serving as the link between senior management and the production workforce, middle managers play a vital role in ensuring smooth communication flows and building a positive, productive and safe working environment for workers.

This course will help factories to boost the confidence and effectiveness of middle managers though practical instruction and guidance – both for their own personal development and for their role as mentors and managers. Areas covered include management styles and techniques, effective communication in a managerial position, coaching skills, and managing conflict.

Target Participants are factory managers, heads of departments, management representatives, and trade union leaders.

Duration 2 days

Course Outline of “Management Skills for Middle Managers“

Quality Management

Improving production quality and promoting a culture of quality assurance is one of the major determining factors of business success in the garment industry, particularly for firms exporting to globally renowned clothing brands and retailers.

This course aims to support the development of robust quality management systems, including establishing quality-oriented policies and systems-based approaches to quality (e.g. inspection and audit, product care and quality management, stock control and quality manuals), setting quality targets and defining staff and management roles and responsibilities in the process.

Target Participants are quality managers, quality control staff, and productivity managers.

Duration 2 days

Course Outline of “Quality Management“

Productivity

Boosting labour productivity is a key goal of many businesses, and one that is particularly important in labour intensive industries where cost and production pressures are often acute.

This specially designed course offers factory personnel a comprehensive introduction to productivity, how it is measured and what practical measures can be taken to enhance it in the garment industry. Participants will also learn how to identify their own productivity challenges and develop their own workforce skills and organization to enable (greater) productivity gains.

Target Participants are productivity managers, quality control staff, maintenance staff, and factory managers.

Duration 2 days

Course Outline of “Productivity“

Preventing Sexual Harassment in the Workplace

With some one in five women experiencing some form of sexual harassment in their daily life , there is a critical need for greater awareness and education to help eliminate it, especially in female-dominated industries like garment manufacturing.

This newly introduced course will promote greater factory awareness of sexual harassment in all its forms, understand why it occurs and how it can threaten the working environment and business outcomes, and help factories develop practical strategies to address and prevent it in their workplaces.

Target Participants are human resource managers/staff, compliance officers, production managers.

Duration 1 day

Course Outline of “Sexual Harassment Prevention“

Occupational Safety and Health (OSH)

Occupational Safety and Health is the single biggest area of non-compliance in Vietnamese garment factories. Almost 90 percent have weaknesses in emergency preparedness, while more than 80% lack adequate OSH management systems.

This course will enable factories to develop responses to these challenges by applying root cause analysis and integrated prevention measures to a range of OSH hazards, including worker protection, chemical handling, machinery use, and fire and electrical safety. The course also provides guidance and updates on the revised Work Safety Law and its relevant decrees and instructions for the garment industry.

Target Participants are factory unions, workers and managers, staff with OSH responsibilities.

Duration 2 days

Course Outline of “Occupational Safety and Health“

Introduction to 5S

First formalized in Japanese factories in the 1970s, 5S has become a globally recognized methodology for workplace organization and improvement in the manufacturing sector. The five principles, 5S (Sustain, Sort, Straighten, Shine, and Standardize) has emerged at the forefront of business efforts to improve productivity, cut waste, and boost operational efficiency.

This introductory course is designed to assist factories in setting up systems and processes to implement 5S effectively.

Target Participants are productivity managers/staff, quality control staff, factory managers and maintenance staff.

Duration 1 day

Course Outline of “Introduction to 5S“

Negotiation Skills 

Constructive and good faith negotiation can provide a strong foundation not just for industrial harmony but also for workplace conditions and productivity to rise together.

Through this course, participants will improve their understanding of different approaches to IR-centred negotiation and more effective management of workplace relations. Participants will gain context- specific negotiation skills that can be applied in their factory, as well as practical guidance on managing conflicts and disputes for improved industrial harmony.

Target Participants are trade union leaders, worker representatives, staff with negotiation duties, management representatives, and heads of departments.

Duration 2 days

Course Outline of “Negotiation Skills“

Training of Trainers (ToT) Induction for new workers

Quality induction training is the first and most important element in preparing new workers for their new role and enabling them to integrate quickly and smoothly in the workplace.

By inducting workers professionally, factories are also helping to build a more productive and committed workforce for the long term, with a more integrated team, reduced worker turnover rates and fewer workplace conflicts. This course will equip participants with knowledge and skills to develop effective training methodologies and identify suitable facilitation skills for their worker induction training programme.

Target Participants are human resource managers/staff, compliance officers, production managers.

Duration 2 days

Course Outline of “ToT Induction for new workers“

New Industrial Relations Training Series 2019

Debate, consultation and negotiation between workers and management, otherwise known as Social Dialogue, is the bedrock of effective industrial relations and a key driver of business competitiveness and improved working conditions.

By taking this course, participants will learn how to identify good IR practices that they can apply in their workplace to prevent and resolve disputes, including freedom of association and collective bargaining. They will also be better able to understand appropriate channels through which to discuss and resolve issues that may otherwise result in industrial disputes.

Target Participants are trade union leaders, worker representatives, staff with negotiation duties, management representatives, and heads of department, factory managers.

Module 1: Rights and Responsibilities of Trade Union and Management – see Course Outline

Module 2: Grievance Mechanisms – see Course Outline

Module 3: Introduction to Collective Bargaining Agreements – see Course Outline

See Industrial Relations Training Program Series

Workplace Cooperation and Communication

Effective workplace communication is essential in ensuring harmonious workers- management relations, and a productive environment for business to prosper.

By taking this important course, participants will develop a robust understanding of the importance of workplace communication through active learning and practice with different communication techniques –all of which can be directly applied in their factory. Key sessions include the essentials of workplace cooperation; what makes effective communication; common barriers; communication styles; and building effective systems for communication.

Target Participants are trade union leaders, workers and managers, staff with negotiation duties, heads of departments.

Duration 1 day

Course Outline of “Workplace Cooperation“

Compensation and Benefits Systems

Ensuring accurate and efficient systems for paying compensation and benefits are vitally important in garment factories, where workforces often number into the thousands and where legal requirements for leave, overtime and social security are complex.

This popular course provides participants with important knowledge of the roles and importance of an effective payment system, together with a range of industry-relevant techniques to apply when developing one. By the end of the course participants will have the skills and know-how to establish base salaries, bonus schemes and benefit policies, as well as review factory compensation and benefits practices, to identify challenges and to design a suitable improvement plan to make the system work more effectively in their factory.

Target Human resource managers, management and factory level union representatives

Compensation and Benefits (Introductory) – see Course Outline

Compensation and Benefits (Advanced) – see Course Outline

Training for PICC

The training aims to help participants to have the overall understanding of Better Work Vietnam program and PICC’s roles with the program.

Participants will be well aware of PICC’s specific roles and responsibilities of individual members who are either trade union or management respresentatives.

Participants will be equipped with communication skills, problem solviing skills and know how to organise an effective PICC meeting at factories.

Target Participants are grassroots trade union representatives, compliance officers/managers, middle managers, PICC members (management and worker sides)

Course Outline of “Training for PICC”